Frequently asked questions
What fabric is used for the swimwear?
We use two eco-conscious fabrics in our swimwear: Repreve and Econyl.
Our printed pieces are made with 86% Recycled Nylon (Repreve) and 14% Elastane, while our solid styles use 78% Recycled Nylon (Econyl) and 22% Elastane.
Repreve is a recycled polyester made primarily from plastic bottles, while Econyl is a regenerated nylon made from waste like discarded fishing nets and fabric scraps. Both help reduce reliance on virgin materials and divert waste from landfills.
Where are your products manufactured?
Our products are hand drawn & designed in Hawai'i & manufactured in Indonesia.
We carefully select our manufacturing partners to ensure our products are sustainable, high quality, and a fair value.
I need to change something on my order, how can I do that?
If you need to change the shipping address or cancel an order, please email hokulanicollection@gmail.com with your order number as the subject.
Once your order has been shipped, we cannot revise anything.
When will I get my order?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
How much does shipping cost?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Will I have to pay International Taxes & Duties?
You will be responsible for all taxes and duties applied to your package. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. However, we do not offer refunds. We offer exchanges or store credit on eligible items.
Please see our Returns & Exchanges for more info
If you are not totally satisfied, please let us know and we’ll do our best to work with you to make it right.
Are any purchases final sale?
We are unable to accept returns or exchanges on all discounted items. These will be carefully marked before purchase.
How long will it take to process my exchange?
It typically takes 7-10 business days from the day we receive your item for us to process. Once again, we are only a team of two so we really appreciate your patience :)